Terms and Conditions

Introduction and License

Winown operates under a license issued by the Government of Curacao. The platform provides real-money gambling services, including a wide range of online pokies, table games, and other gaming products. By using the services offered on the Winown platform, users agree to adhere to the terms outlined herein.

Eligibility

Users must be at least 18 years old to create an account and participate in gaming activities. Winown does not permit access or use of its services by individuals located in jurisdictions where online gambling is prohibited. It is the user’s responsibility to ensure compliance with applicable laws in their region.

Account Rules

• Users are permitted to hold only one account per individual.
• To create an account, users must complete a mandatory Know Your Customer (KYC) verification process, which includes providing identification and proof of address.
• Users are responsible for maintaining the confidentiality of their account details and must notify the support team of any unauthorized use of their account.
• Winown reserves the right to investigate any account misuse, which may result in account suspension or closure.

Deposits and Withdrawals

• Users may deposit funds through various payment methods supported by Winown. All transactions are subject to verification and compliance with Anti-Money Laundering (AML) regulations.
• Withdrawals may take up to 5 business days to process, depending on the chosen method.
• Users must complete KYC verification before initiating a withdrawal.
• Winown reserves the right to withhold or delay withdrawals if there is suspicion of fraudulent activity or non-compliance with terms.

Prohibited Activities

• Cheating or collusion of any kind is strictly prohibited.
• Users may not engage in bonus abuse, including but not limited to creating multiple accounts to exploit promotional offers.
• The use of bots or any automated systems to manipulate gameplay is forbidden.
• Any unauthorized manipulation of the platform or its games may result in immediate account termination.

Bonus Terms and General Promotional Conditions

• Bonuses may be subject to specific wagering requirements. Users must fulfill these requirements before withdrawing bonus-related winnings.
• Winown reserves the right to modify or cancel promotional offers at its discretion.
• Users must opt-in to receive promotional communications and may unsubscribe at any time.

Fair Play and Game Integrity Rules

Winown is committed to providing fair gameplay. All games are regularly tested for randomness and integrity. Users are encouraged to report any irregularities they may encounter during gameplay.

Fraud Prevention and Security Monitoring

Winown employs advanced security measures to monitor transactions and prevent fraud. All user activities are subject to ongoing review to ensure compliance with regulatory standards and internal policies.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should contact the support team for resolution. If the issue is not resolved satisfactorily, users may escalate their complaints to the relevant regulatory authority in Australia.

Limitation of Liability and Termination

Winown reserves the right to suspend, restrict, or permanently close user accounts in cases of violations of these terms, regulatory requirements, or suspicious activity. The platform will not be liable for any losses incurred by users as a result of such actions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from the use of Winown’s services shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Winown promotes responsible gambling and provides users with tools to manage their gaming activity. Users can set deposit limits, session time limits, and self-exclusion periods through their account settings. The platform also offers access to resources for gambling support and advice.

Conclusion

By using the Winown platform, users acknowledge that they have read, understood, and agreed to these Terms and Conditions. Users are encouraged to review these terms periodically for any updates or changes.